Last updated: 12 November 2026
We want you to keep only pieces you will actually wear. If something is not right, you have 30 days from delivery to return it.
1. The 30-day window
- Returns must be posted back within 30 calendar days of the delivery date recorded by the carrier.
- Items must be unworn, unwashed and in the condition you received them, with all original tags attached and any seals intact.
- Please return shoes in their box, and folded knitwear in the tissue it arrived in, so it does not stretch in transit.
2. How to start a return
- Email wuqin8761@163.com with your order number and the items you want to return.
- We reply within two business days with a return authorisation and the return address.
- Pack the items securely, include the authorisation slip, and send the parcel with a tracked service.
- Send us the tracking number so we can follow it.
3. Who pays for return shipping
- Changed your mind — return shipping is paid by you. We recommend a tracked service; goods are your responsibility until they reach us.
- Faulty, damaged or incorrect item — we pay. Send a photo of the fault with your email and we will arrange and cover the return.
4. Refunds
- We inspect returns within three business days of arrival and email you the outcome.
- Approved refunds are issued to the original payment method within 5–7 business days. Your bank may take a few days more to show it.
- Original shipping charges are refunded only where the whole order is returned as faulty or incorrect.
- We refund the price you paid, including any discount that was applied at checkout.
5. Exchanges
We do not process direct exchanges, because stock moves quickly. Return the item for a refund and place a new order for the size or colour you want — this reserves the piece for you immediately.
6. What we cannot accept
- Earrings and other pierced jewellery, for hygiene reasons.
- Final sale items, marked as such on the product page and at checkout.
- Items returned worn, washed, altered, damaged by you, or with tags removed.
- Items returned after the 30-day window without our prior agreement.
7. Faulty items
Every piece is checked before dispatch, but if a fault gets through, write to us with a photograph. Within 30 days we will repair, replace or refund — your choice. Where a fault appears later, statutory rights in your country still apply and are not affected by this policy.
8. Lost or damaged parcels
If tracking shows your parcel as delivered but you do not have it, tell us within 14 days and we will open a case with the carrier. If a parcel arrives visibly damaged, sign for it as damaged if you can and photograph it before opening.
9. Cancellations
Orders can be cancelled free of charge any time before dispatch — email us as soon as possible. Once a parcel is with the carrier, please use the return process above.
Other policies
Contact us
Questions about this policy? Write to wuqin8761@163.com and we will reply within two business days.
