Last updated: 12 November 2026
Orders are packed in recycled tissue and a recyclable mailer, and dispatched from our studio within one to two business days (Monday to Friday, excluding public holidays).
1. Rates
- Standard shipping — $12 flat, or complimentary on orders over $300.
- Express shipping — $28 flat, dispatched the same business day if ordered before 12:00.
- International — calculated at checkout by destination and weight.
2. Delivery times
- United States and Canada — 5 to 8 business days after dispatch (standard), 2 to 3 business days (express).
- United Kingdom and Europe — 7 to 12 business days after dispatch.
- Rest of world — 10 to 18 business days after dispatch.
These are estimates from the carrier, not guarantees. Customs inspection can add several days.
3. Tracking
You receive a dispatch email with a tracking number as soon as the parcel is scanned by the carrier. Tracking can take up to 24 hours to update after that.
4. Duties and taxes
Orders shipped outside the United States may attract import duty or tax, charged by your customs authority and payable by you on delivery. We cannot predict these amounts and cannot refund them. If a parcel is refused at customs, the return shipping and any duties charged back to us are deducted from your refund.
5. Addresses
We ship to the address entered at checkout. Please check it carefully — we cannot redirect a parcel once it is with the carrier. If a parcel is returned to us as undeliverable, we will contact you; re-shipping is charged at cost.
6. Split shipments
If your order contains items with different lead times, we may ship in more than one parcel at no extra cost. You are charged shipping once per order.
7. Packaging
Mailers are recyclable, tissue is recycled and recyclable, and we do not include paper invoices unless requested, to reduce waste.
8. Problems in transit
If tracking has not moved for five business days, or a parcel is marked delivered but missing, write to wuqin8761@163.com within 14 days of the expected delivery date and we will open a case with the carrier.
Other policies
Contact us
Questions about this policy? Write to wuqin8761@163.com and we will reply within two business days.
