Terms of Service

Last updated: 12 November 2026

These terms govern your use of https://mendava.shop and any order you place through it. By using the site or placing an order you accept them. If you do not accept them, please do not use the site.

1. Who we are

Mendava sells women’s clothing and accessories online. You can reach us at wuqin8761@163.com for any question about these terms, an order, or a return.

2. Your account

You are responsible for keeping your password confidential and for activity under your account.
You must be at least 18, or have the consent of a parent or guardian, to place an order.
Information you give us must be accurate — particularly the delivery address, since we ship to the address on the order.

3. Products, colours and sizing

We photograph every piece in natural light, but screens differ. Slight variation in colour and texture is normal and is not a defect.
Measurements are taken flat and are accurate to within roughly one centimetre.
Knitwear, silk and leather are natural materials; small variations in grain, slub and dye lot are part of the material, not a fault.

4. Prices and payment

Prices are shown in US dollars and include applicable taxes unless stated otherwise at checkout. Shipping is calculated at checkout.
We may change prices at any time, but the price you pay is the one shown when you place the order.
Payment is taken at the time of order. If a payment is declined, the order is not accepted.
We may correct obvious pricing errors before dispatch and will cancel and refund the order if you do not wish to proceed at the corrected price.

5. Order acceptance

Your order is an offer to buy. Our order confirmation acknowledges receipt; the contract is formed when we dispatch the goods. If an item turns out to be unavailable, or we suspect a fraudulent or resale order, we may decline or cancel it and refund you in full.

6. Shipping, risk and title

Delivery times and costs are set out in our Shipping Policy. Risk passes to you on delivery. Title passes when we have received payment in full.

7. Returns

Our Refund & Returns Policy sets out your rights, the 30-day window, the condition items must be in, and the items we cannot take back. It forms part of these terms.

8. Intellectual property

The Mendava name, logo, product photography, copy and site design belong to us or our licensors. You may not copy, resell or use them commercially without our written permission. You may share links and short quotations with attribution.

9. Acceptable use

Do not attempt to interfere with the site, probe it for vulnerabilities, or place automated orders.
Do not post reviews that are unlawful, misleading, or that contain another person’s personal information.
We may suspend an account that breaches these rules.

10. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded by law. Subject to that, we are responsible only for losses that were a foreseeable result of our breach, and our total liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential loss.

11. Events outside our control

We are not liable for delay or failure caused by events beyond our reasonable control, including carrier strikes, customs delays, severe weather and network or hosting failures. We will tell you promptly and do what we can to reduce the effect.

12. Governing law and disputes

These terms are governed by the laws of the jurisdiction in which Mendava is established, without prejudice to consumer rights you have where you live. Please write to us first — most issues are resolved in a single exchange.